RETURNS & REFUNDS

At Binderboosters, we want you to be happy with your purchase. If you need to return an item, please read the policy below and contact us at jamie@binderboosters.co.uk.

This policy applies to purchases made through www.binderboosters.co.uk. Purchases made through eBay may also be subject to eBay's own policies and procedures.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Your right to change your mind

If you are a consumer purchasing from Binderboosters online, you generally have the legal right to cancel your order within 14 days of receiving your goods, without needing to give a reason.

If your order is delivered in multiple shipments, the cancellation period generally begins when you receive the final item in the order.

To exercise your right to cancel, please email:

jamie@binderboosters.co.uk

You can simply tell us that you wish to cancel your order and provide your order number. You do not need to use a specific form or wording.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods to us.

2. Condition of returned items

When returning an item because you have changed your mind, you should take reasonable care of the product while it is in your possession.

You may inspect the product in the same way that you would reasonably be able to inspect it in a shop.

However, you may be responsible for any reduction in the value of the product caused by handling beyond what is reasonably necessary to establish its nature, characteristics and functionality.

Where possible, please return products:

• In their original packaging
• With all included components and accessories
• In a suitable condition for resale
• Securely packaged to prevent damage during return transit

This does not affect your statutory rights where a product is faulty, damaged or otherwise does not conform to the contract.

3. Return postage

If you are cancelling an order because you have changed your mind, you are generally responsible for the cost of returning the goods to us, unless we have agreed otherwise.

We recommend using a tracked delivery service for returns, particularly for higher-value orders, as we cannot be responsible for items that are lost in return transit where you have arranged the return.

If an item is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it. We will provide appropriate instructions and deal with the return in accordance with your statutory rights.

4. Refunds

When you validly cancel an order under your statutory cancellation rights, we will refund the payments we have received from you for the cancelled order, including the cost of our cheapest standard delivery option where required by law.

If you selected a more expensive delivery service than our cheapest standard delivery option, we are generally only required to refund the cost of the cheapest standard delivery option.

We may reduce the refund where the law permits us to do so because the goods have been handled beyond what is reasonably necessary to inspect them.

We will normally issue refunds using the same payment method used for the original purchase, unless we agree otherwise with you.

5. When refunds are issued

Where you exercise your statutory cancellation right, we may wait to issue your refund until:

• We have received the returned goods; or
• You have provided evidence that you have sent the goods back,

whichever occurs first, where permitted by law.

Once the refund has been processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

6. Faulty, damaged or incorrect items

If your order arrives:

• Damaged
• Faulty
• Incorrect
• Missing items
• Significantly different from the product description

please contact us at jamie@binderboosters.co.uk as soon as reasonably possible.

Please include:

• Your order number
• A description of the problem
• Photographs of the product and packaging where appropriate

We will assess the issue and, where appropriate, offer a repair, replacement, price reduction or refund in accordance with your statutory rights.

You do not lose your statutory rights simply because the normal 14-day cancellation period has passed.

7. Items damaged during delivery

Please inspect your order when it arrives.

If your product appears to have been damaged during delivery, please contact us at jamie@binderboosters.co.uk as soon as possible and provide photographs of the packaging and product.

We will investigate the issue and work with you to reach an appropriate resolution.

Please retain the original packaging where possible until the issue has been resolved, as it may be useful when investigating a delivery claim.

8. Products that cannot be returned

The statutory right to cancel does not apply in certain circumstances.

For example, certain goods made to the customer's specifications or clearly personalised may be excluded from the statutory cancellation right.

If a particular Binderboosters product is made specifically to your individual requirements or is otherwise subject to a statutory exception, this will be made clear before you purchase where required.

This does not affect your statutory rights if the product is faulty or otherwise does not conform to the contract.

9. Exchanges

We do not currently offer a guaranteed exchange service.

If you would like a different product, size or design, please contact us at jamie@binderboosters.co.uk.

Depending on the circumstances, you may need to return the original item and place a new order.

10. International returns

We accept returns from customers worldwide, subject to the terms of this policy and applicable law.

Customers outside the UK may be responsible for the cost of returning unwanted goods where they exercise their right to change their mind.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide appropriate instructions.

Customers returning goods internationally should package them securely and follow any return instructions we provide.

11. eBay purchases

If you purchased a Binderboosters product through eBay, your purchase may also be covered by eBay's applicable returns and buyer-protection policies.

Please contact us at jamie@binderboosters.co.uk if you would like assistance with an eBay purchase.

Where applicable, we may ask you to follow eBay's return process.

12. Refunds for cancelled orders before dispatch

If you contact us to cancel an order before it has been dispatched, we will make reasonable efforts to stop the order from being dispatched.

Where cancellation is possible before dispatch, we will issue an appropriate refund.

If the order has already entered the dispatch process, you may need to follow the normal returns process described above.

13. Our dispatch timeframe

Our typical dispatch time is 2–3 working days after payment has been successfully received.

This is a typical timeframe rather than a guarantee, and dispatch may occasionally take longer due to circumstances outside our reasonable control.

This does not affect your statutory rights if an order is not delivered within the applicable legal timeframe.

14. Returns address

Unless we provide different instructions, returns should be sent to:

Please contact us before sending a return so that we can confirm the return instructions and ensure that your return can be processed correctly.

15. Contact us

For all returns and refund enquiries, please contact:

Please include your order number in your email where possible so that we can deal with your request efficiently.

16. Changes to this policy

We may update this Returns & Refunds Policy from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will always be published on our Website.