Binderboosters ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from www.binderboosters.co.uk (the "Website"), purchase our products through other platforms such as eBay, or otherwise interact with us.
We are based in the United Kingdom and process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
The Website is operated by Binderboosters.
Business name: Binderboosters
Website: www.binderboosters.co.uk
Country: United Kingdom
For privacy-related questions or requests, please contact us using the contact details provided on our Website.
2. Information we collect
Depending on how you interact with us, we may collect the following personal information:
Information you provide to us
When you place an order or contact us, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order and purchase information
- Information you provide when contacting us
- Payment-related information necessary to process your order
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
Payment information
Payments made through our Website are currently processed using Shopify Payments.
We do not need to receive or store your complete payment card details ourselves. Payment information is processed by the relevant payment provider in accordance with its own privacy policy and security practices.
Where you purchase products through eBay, eBay may collect and process your personal and payment information in accordance with its own privacy policy and terms.
3. How we use your information
We may use your personal information for the following purposes:
- To process and fulfil your orders
- To arrange delivery of products
- To process payments
- To communicate with you about your orders
- To respond to questions, enquiries or customer-service requests
- To manage returns, refunds and other transactions
- To maintain records of our business transactions
- To improve our products and services
- To send marketing or newsletter communications where permitted by law
- To comply with our legal and regulatory obligations
- To protect our business, Website and customers against fraud, misuse or other unlawful activity
We will not use your personal information for purposes that are incompatible with the purposes described above without providing appropriate information or obtaining consent where required.
4. Our legal bases for processing
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following legal bases:
Contract
We may process your information because it is necessary to enter into or perform a contract with you, such as when you purchase a product from us.
Legal obligation
We may process information where necessary to comply with a legal obligation, such as accounting, tax or record-keeping requirements.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights.
This may include managing our business, improving our services, preventing fraud and maintaining the security of our Website.
Consent
Where required by law, we will ask for your consent before processing your personal information for particular purposes, such as certain forms of direct marketing.
You may withdraw consent at any time.
5. Marketing and newsletters
We may send customers and subscribers occasional newsletters, product information, updates, offers or other marketing communications.
Where required by law, we will only send electronic marketing communications where you have provided the appropriate consent or where another lawful basis for doing so applies.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant email or by contacting us.
Unsubscribing from marketing communications will not affect essential communications relating to orders or purchases.
6. Sharing your information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Shopify, which provides our ecommerce platform and related services
- Shopify Payments, which processes payments made through our Website
- eBay, where you purchase products from us through eBay
- Delivery and postal providers where necessary to fulfil an order
- Email or newsletter service providers, where used to send marketing communications
- Professional advisers, where reasonably necessary
- Government, regulatory or law-enforcement authorities where we are legally required to do so
Third-party service providers may process information on our behalf or independently as controllers. Where appropriate, we take reasonable steps to ensure that personal information is handled in accordance with applicable data protection law.
7. Cookies and similar technologies
We do not currently use cookies for advertising, behavioural tracking or analytics purposes.
However, our ecommerce platform, Shopify, may use cookies or similar technologies that are necessary for the operation, security and functionality of the Website.
These may be used for purposes such as:
- Keeping the shopping basket functioning
- Processing purchases
- Maintaining security
- Remembering necessary preferences
- Providing essential Website functionality
Because the technical operation of cookies can change as Shopify updates its services, we recommend checking Shopify's current documentation and cookie information for the most up-to-date details.
If we introduce non-essential cookies, analytics, advertising technologies or tracking technologies in the future, we will update this Privacy Policy and, where required, obtain appropriate consent.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors such as:
- Whether we need it to provide our products or services
- Whether we have ongoing dealings with you
- Whether we are required to retain it by law
- Whether it is necessary to resolve a dispute
- Whether it is required for accounting or tax purposes
When personal information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.
9. Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
You should also take appropriate steps to protect your own information, including keeping passwords and account information confidential.
10. International transfers
Some of the third-party services we use, including ecommerce, payment, email or other technology providers, may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include relying on adequacy regulations or appropriate contractual or other safeguards where required.
11. Your privacy rights
Under UK data protection law, you may have rights including:
- The right to be informed about how we use your personal information
- The right of access to the personal information we hold about you
- The right to rectification of inaccurate or incomplete information
- The right to erasure of your personal information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to data portability in certain circumstances
- The right to object to certain processing, including direct marketing
- Rights relating to automated decision-making and profiling, where applicable
These rights are not absolute and may be subject to legal exceptions.
If you wish to exercise one of your rights, please contact us using the contact details provided on our Website.
We may need to verify your identity before completing certain requests.
12. Direct marketing
You have the right to object to the use of your personal information for direct marketing purposes.
If you no longer wish to receive our marketing emails, you can unsubscribe using the link included in our emails or contact us directly.
We will process your request as soon as reasonably practicable.
13. Children's privacy
Our Website is not specifically directed at children.
We do not knowingly collect personal information from children where such collection would be unlawful.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.
14. Third-party websites
Our Website may contain links to third-party websites or services, including platforms such as eBay.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We recommend checking this page periodically for the latest version.
16. Contact us
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we handle your personal information, please contact Binderboosters through the contact details provided on our Website.
17. Complaints
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
The ICO is the independent authority responsible for upholding information rights in the United Kingdom.